Who is responsible for your information?
Prime Care Training (PCT) Limited is responsible for information submitted to its website enquiry service. Company number: 15849075. Registered office: 15a Anchor Road, Walsall, England, WS9 8PT.
For privacy questions or requests, contact info@primecaretraining.co.uk or write to the registered office.
What we collect
The enquiry form asks for your name, email address, organisation, setting and training interest. You may also provide a location, learner numbers, preferred dates and a message. We record the enquiry time, a reference and its follow-up status.
Please do not include identifiable information about children, health information or confidential case details. We can discuss an appropriate way to handle any sensitive information needed later.
Why we use it
We use enquiry details to answer your questions, discuss suitable training and prepare a proposal. For enquiries on behalf of an organisation, this supports our legitimate interests in responding to prospective clients and managing business communications.
Security measures protect the form from automated or repeated submissions. We do not use enquiry details for automated decision-making or add you to a marketing list.
Storage and access
Enquiries are stored in the website’s database and made available through an inbox restricted to the authorised PCT website owner. The website uses OpenAI Sites and Cloudflare infrastructure for hosting, access and storage. These service providers process information needed to operate the service.
Hosting providers may process technical and account information across the countries in which they operate. Their privacy information describes the safeguards and transfer arrangements for those services: OpenAI privacy policy and Cloudflare privacy policy.
Email notifications
When the email connection is enabled, Resend sends PCT a notification containing your enquiry reference and a link to the private inbox. Your name, email address and message are kept in the inbox and are not included in that notification. See Resend’s privacy information.
How long information is kept
The website inbox uses a 12-month retention period. Older enquiries are removed when the service next processes an enquiry or opens the inbox. PCT can delete records earlier when they are no longer needed.
If an enquiry becomes a booking, relevant correspondence and booking records may be retained separately for the service, accounting or legal obligations that apply.
For abuse prevention, the service temporarily stores a coded network identifier and request count. These records expire after two hours and are removed during subsequent processing.
Cookies and website measurement
This website has no added advertising trackers, marketing analytics or newsletter integration. The enquiry form does not use browser storage to retain your details. Hosting and sign-in services may use information or cookies necessary to operate the site and protect access.
Links to other websites, your email app or your telephone app are governed by those services’ own privacy arrangements.
Your rights
Depending on the circumstances, you can ask to access, correct or erase your personal information, restrict its use, object to processing or receive a portable copy. Contact PCT using the details above and include your enquiry reference if available. We may need to verify your identity to handle your request.
You can also raise a concern with the Information Commissioner’s Office.
Notice updates
Last updated: 12 September 2026. This notice describes the enquiry and hosting arrangements for this website. It will be updated when those arrangements change.